Terms and Conditions

1. Introduction

Welcome to AutoFixers! We appreciate your trust in our platform and services. These Terms and Conditions govern the use of our website and services, ensuring a smooth, transparent, and efficient experience for all users. Whether you are booking a car service, seeking maintenance solutions, or simply browsing our platform, you agree to comply with these terms. If you do not accept any part of these Terms and Conditions, we advise you to discontinue using our services immediately.

AutoFixers is committed to offering top-quality car repair, maintenance, and detailing services by partnering with skilled and professional mechanics. Our goal is to make vehicle servicing hassle-free, transparent, and accessible to every car owner. We strive to bring convenience by allowing users to book services online, track service status, and receive high-quality automotive solutions at competitive prices.

These Terms and Conditions apply to all individuals and entities using our platform, including but not limited to customers, service providers, and visitors. By continuing to use AutoFixers, you acknowledge that you have read, understood, and agreed to be bound by these terms. We may revise these Terms and Conditions periodically, and such changes will be posted on our website. It is the user’s responsibility to stay updated with any modifications, as continued use of the platform signifies acceptance of the revised terms.

1.1 Our Commitment to Quality Service

AutoFixers is dedicated to ensuring that vehicle owners receive high-quality services that meet and exceed industry standards. We recognize that a vehicle is a significant investment, and its maintenance is crucial for performance, safety, and longevity. To uphold these standards, we meticulously vet all our service providers, ensuring that they possess the necessary certifications, skills, and experience to handle a wide range of automotive issues. Our team is committed to partnering only with professional mechanics and workshops known for their integrity, technical expertise, and dedication to customer satisfaction.

At AutoFixers, we believe in transparency and convenience. Our platform is designed to streamline the process of car servicing, allowing users to effortlessly schedule appointments, track service progress, and receive real-time updates. We emphasize fair and transparent pricing, ensuring that customers are fully informed of service costs before any work is performed. Hidden charges are strictly against our policy, reinforcing our commitment to honesty and trustworthiness.

To further enhance the customer experience, we ensure that only high-quality, genuine spare parts are used during repairs and replacements. We understand that using substandard or counterfeit parts can compromise vehicle safety and performance, which is why we work with trusted suppliers to guarantee authenticity. Our goal is to provide customers with durable, reliable, and cost-effective automotive solutions that keep their vehicles running smoothly for years to come.

Beyond servicing and repairs, AutoFixers is also dedicated to offering preventive maintenance guidance. We believe that informed vehicle owners make better decisions regarding their car’s upkeep. Through our blog, email newsletters, and customer support, we provide valuable insights, such as seasonal maintenance tips, best practices for extending vehicle lifespan, and recommendations on how to identify potential issues before they escalate into costly repairs.

Customer satisfaction is at the heart of everything we do. Our support team is readily available to address concerns, answer questions, and assist customers in resolving any service-related issues. We also collect and analyze customer feedback to continuously improve our offerings and ensure that our service providers maintain the highest standards of quality.

In summary, AutoFixers is not just a service provider; we are a trusted partner in car care. Whether you require routine maintenance, urgent repairs, or expert guidance on vehicle management, our platform is built to deliver excellence, reliability, and peace of mind. We strive to set a benchmark in the automotive service industry by maintaining a commitment to quality, convenience, and customer-first policies.

1.2 Terms of Use

By using AutoFixers, users agree to:

• Provide accurate and updated personal and vehicle details while booking a service. Failure to provide correct information may result in service cancellation or delays.
• Follow all applicable laws and regulations while using our services, including traffic and safety regulations when dropping off vehicles at service locations.
• Accept that AutoFixers is a platform that connects users with mechanics and does not directly provide the repair services itself. AutoFixers acts as an intermediary to facilitate seamless automotive solutions but does not guarantee the quality of services provided by third-party mechanics.
• Use the platform responsibly and refrain from any activities that may compromise security, integrity, or the overall experience for other users. Any attempts to misuse or exploit the platform may result in account suspension or legal action.
• Accept that services are subject to availability, and AutoFixers does not guarantee immediate service fulfillment in all circumstances. Some services may require additional processing time based on location, complexity, or spare part availability.
• Refrain from submitting fraudulent claims or attempting to misuse promotional offers, discounts, or warranty claims. Any fraudulent activity detected may lead to account suspension and possible legal consequences.
• Maintain respectful and professional communication with AutoFixers’ customer support team and service providers. Any form of harassment, abuse, or inappropriate behavior may result in account termination.
• Understand that service completion timelines are estimated and may vary due to unforeseen circumstances such as bad weather, supply chain delays, or unexpected technical issues.
• Acknowledge that AutoFixers is not responsible for any personal belongings left inside the vehicle during service. Users are advised to remove valuable items before handing over their vehicle to a service provider.
• Accept that pricing and service charges may vary based on location, service provider expertise, and complexity of work. Users are encouraged to review estimates and service details before confirming bookings.
• AutoFixers reserves the right to decline or cancel service requests that do not comply with these terms or if any suspicious activity is detected.

2. Services Provided

AutoFixers is a platform that connects users with professional vehicle repair, maintenance, and detailing services. Our services include, but are not limited to:

• General car servicing
• Mechanical and electrical repairs
• Car detailing and washing
• Tire and battery replacement
• Engine diagnostics and repairs
• AC service and repair
• Insurance and claim assistance
• Wheel alignment and balancing
• Paint protection and ceramic coating
• Windshield replacement and repair
• Interior deep cleaning and sanitization
• Clutch and transmission repairs
• Brake servicing and replacement

Our goal is to provide a seamless experience by partnering with experienced and qualified mechanics and service providers. We strive to ensure quality, reliability, and customer satisfaction in all our services. By continuously expanding our service offerings, we aim to meet the diverse automotive needs of our customers. We also offer doorstep services for select locations, making it even more convenient for car owners to get professional servicing without visiting a workshop. With a customer-centric approach, AutoFixers is dedicated to making vehicle maintenance easy, affordable, and stress-free.

3. User Responsibilities

By using AutoFixers, users agree to:

• Provide accurate and up-to-date personal and vehicle information when booking a service.
• Ensure that the vehicle is available at the scheduled service time and location.
• Communicate any specific concerns regarding the vehicle before service begins.
• Comply with the payment terms as outlined in the payment section.
• Accept that AutoFixers reserves the right to refuse service if incorrect information is provided or if the vehicle is deemed unserviceable.
• Take responsibility for ensuring that their vehicle meets basic safety and operability requirements before requesting a service.
• Provide necessary approvals for any additional repairs or modifications suggested by the service provider before they are carried out.
• Maintain proper documentation of service receipts, invoices, and agreements for future reference or dispute resolution.

Here are the remaining sections of the Terms and Conditions for AutoFixers:

4. Pricing and Payment

4.1 Pricing Structure

AutoFixers aims to provide transparent and competitive pricing for all vehicle services. Our pricing structure is based on various factors, including the type of service, vehicle make and model, complexity of the job, and availability of spare parts. The price for each service is provided at the time of booking and is subject to change based on additional work required, which will be communicated to the customer before execution.

AutoFixers does not guarantee the lowest prices in the market but ensures fair pricing based on the quality of service and professionalism of our partnered mechanics. Prices may vary across different locations and service providers, and certain promotional offers or discounts may be applied at the time of booking.

4.1.1 Factors Affecting Pricing

The cost of our services is influenced by several factors, including but not limited to:

• Type of Service: Routine maintenance such as oil changes or tire rotations may be priced lower than specialized services such as engine overhauls or transmission repairs.
• Vehicle Make and Model: Luxury, imported, and high-performance vehicles often require specialized parts and expertise, which may affect the final pricing.
• Labor Costs: Some repairs or maintenance tasks require skilled labor with extensive expertise, which may contribute to variations in pricing.
• Spare Parts and Components: Pricing is directly impacted by the type and quality of spare parts used. Genuine OEM (Original Equipment Manufacturer) parts tend to be priced higher than aftermarket alternatives.
• Service Location: Prices may vary depending on geographical factors, with urban centers typically having slightly higher costs due to rent, labor rates, and other operational expenses.
• Urgency and Priority Services: Emergency or same-day service requests may be charged at a premium compared to standard service appointments.
• Promotional Discounts and Offers: From time to time, AutoFixers may offer promotional discounts or seasonal offers, which can reduce service costs for eligible customers.

4.1.2 Transparent Pricing Policy

AutoFixers aims to eliminate hidden fees and surprise charges by providing customers with upfront pricing information before booking a service. Customers receive a detailed breakdown of costs, including labor, parts, and any additional charges, allowing them to make informed decisions.

• Estimated Price Quote: Before confirming a service request, customers are provided with an estimated price quote, which is subject to change if additional work is required. Any changes to pricing will be communicated and approved before proceeding.
• No Hidden Charges: We strictly adhere to a no-hidden-fee policy, meaning customers will only pay for the services they have agreed upon.
• Final Invoice: Once the service is completed, a detailed invoice will be shared with the customer, listing all charges clearly.

4.1.3 Custom Service Packages

To enhance affordability and convenience, AutoFixers offers custom service packages for customers who require multiple repairs or regular maintenance. These packages include:

• Basic Maintenance Package: Covers essential services such as oil change, tire rotation, and general inspections at discounted rates.
• Premium Care Package: Includes advanced diagnostics, AC servicing, brake inspections, and other mid-range maintenance needs.
• Comprehensive Service Plan: A full-service package that includes detailed vehicle inspections, repairs, and preventive maintenance at competitive prices.

Customers can choose from these plans based on their budget and vehicle requirements.

4.1.4 Price Adjustments and Market Fluctuations

Due to the nature of the automobile industry, pricing is subject to periodic adjustments based on:

• Changes in raw material costs (e.g., steel, rubber, electronics).
• Currency exchange rates affecting imported parts.
• Market demand and supply chain disruptions.
• Government taxes, tariffs, and fuel price fluctuations.

Customers will be notified in advance about any price changes affecting pre-booked services.

4.2 Payment Methods

Customers can make payments through various modes, including but not limited to:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• UPI and Mobile Wallets
• Net Banking
• Cash on Delivery (where applicable)
• AutoFixers Wallet (if available)

Payments must be made in full before or upon service completion. Some services may require an advance payment or deposit before work begins.

4.2.1 Credit and Debit Cards

Customers can make payments using major credit and debit cards, including Visa, MasterCard, American Express, and RuPay. Transactions made via cards are processed through a secure payment gateway to ensure customer data protection. Card payments are subject to verification and approval by the respective financial institutions.

4.2.2 UPI and Mobile Wallets

For seamless and quick transactions, AutoFixers supports payments via Unified Payments Interface (UPI) and various mobile wallets such as Google Pay, PhonePe, Paytm, and others. Customers can link their bank accounts and make instant payments using their UPI IDs or wallet balances.

4.2.3 Net Banking

Customers can pay directly from their bank accounts using net banking services provided by leading banks. This method offers a secure way to transfer funds without needing to use cards or mobile wallets. Customers are advised to check their bank’s transaction limits before making payments.

4.2.4 Cash on Delivery (COD)

Where applicable, AutoFixers allows customers to make payments in cash upon service completion. However, COD may not be available for all services and locations. Customers opting for COD should ensure they have the exact amount ready to avoid inconvenience.

4.2.5 AutoFixers Wallet (if available)

AutoFixers may introduce an in-app wallet system that allows users to load funds and make transactions conveniently. This wallet may offer cashback and reward points on certain transactions, which can be redeemed for future services.

4.2.6 EMI and Financing Options

For high-cost repairs and maintenance, AutoFixers may offer EMI (Equated Monthly Installment) and financing options through partnered financial institutions. Customers can opt for easy installment plans based on their credit eligibility.

4.3 Refunds and Cancellations

4.3.1 Service Cancellation

Customers may cancel their booking within a specific time frame before the scheduled service. The exact cancellation window varies based on the type of service, location, and service provider policies. If a cancellation is made within the allowed period, no charges will be applied. However, cancellations beyond the permitted timeframe may incur a cancellation fee, which will be deducted from the refund amount or charged separately.

4.3.2 Refund Policy

Refunds will be processed under the following conditions:

• If AutoFixers is unable to provide the service due to unforeseen circumstances, a full refund will be issued.
• If a customer cancels a service within the acceptable cancellation window, they may receive a full or partial refund, depending on the service provider’s policy.
• In cases where the service has already commenced or parts have been ordered, only a partial refund may be applicable, excluding costs incurred up to that point.

Refunds will be credited back to the original payment method within 7-10 business days. The processing time may vary based on the payment method and the respective bank’s policies. Customers are encouraged to retain proof of transaction details for reference.

4.3.3 Disputes and Service Complaints

If a customer is dissatisfied with the service received, they must report the issue to AutoFixers within 48 hours of service completion. The complaint must include relevant details such as booking ID, service details, and specific concerns. Our customer support team will assess the matter, investigate the complaint, and coordinate with the service provider to reach a resolution.

Possible resolutions include:

• A re-service or corrective repair at no additional cost if the issue resulted from the service provider’s fault.
• A partial or full refund if the complaint is found valid and service was unsatisfactory.
• A service credit that can be used for future bookings with AutoFixers.

If a dispute remains unresolved through internal resolution mechanisms, customers may seek external mediation or legal assistance as per applicable laws.

5. Warranty and Liability

5.1 Warranty on Services

AutoFixers provides a limited warranty on specific services, which may vary based on the type of work performed and the service provider. The warranty terms and conditions will be explicitly stated at the time of booking. Warranty coverage typically includes:

• Defective repairs
• Malfunctioning installed parts (subject to manufacturer’s warranty)

Customers must retain their invoices and service records to claim any applicable warranty benefits. Warranty claims are subject to verification by AutoFixers and the service provider.

5.2 Limitations of Liability

While AutoFixers strives to provide reliable and high-quality services, we shall not be held liable for:

• Any damages resulting from the use of third-party service providers.
• Accidental damages or losses incurred during servicing unless explicitly covered under a service guarantee.
• Any delays due to unforeseen circumstances such as natural disasters, strikes, or technical failures.
• Customers’ personal belongings left inside the vehicle during servicing.

Customers are advised to review all service terms before proceeding with repairs.

6. Privacy and Data Protection

6.1 Collection of Information

AutoFixers collects and processes personal data, including but not limited to:

• Name, contact details, and vehicle information
• Service history and booking details
• Payment information (processed securely through third-party payment gateways)
• Location data for service requests and tracking purposes
• Customer preferences and feedback for service improvements

AutoFixers collects this information to facilitate smooth service bookings, enhance user experience, and provide personalized recommendations. All data is handled in compliance with our Privacy Policy, ensuring transparency and data security for our users. By using AutoFixers, users consent to the collection and appropriate use of their data.

By using AutoFixers, users agree to the collection and use of their data in accordance with our Privacy Policy.

6.2 Data Security

We implement strict security measures to protect user data, including encryption protocols, secure servers, and access controls to prevent unauthorized breaches. Our security infrastructure undergoes regular updates to counter emerging cyber threats. However, despite these precautions, absolute data security cannot be guaranteed due to the evolving nature of digital threats.

Users play a crucial role in ensuring their own data security by keeping their login credentials confidential and avoiding sharing sensitive information. We recommend users enable two-factor authentication where available and update their passwords periodically. Additionally, users should be cautious of phishing attempts and unauthorized access to their accounts. Any suspicious activity must be reported to AutoFixers immediately so that necessary actions can be taken to prevent potential security risks.

AutoFixers also complies with relevant data protection laws to uphold the security and privacy of customer data. Our data security policies are reviewed periodically to align with the latest industry standards and best practices. While we are committed to safeguarding user information, we encourage customers to exercise due diligence in protecting their personal data while using our platform.

7. Dispute Resolution and Governing Law

7.1 Dispute Resolution

In case of any disputes arising from the use of AutoFixers, we encourage customers to first reach out to our customer support team for resolution. If an amicable solution cannot be reached, the dispute shall be resolved through:

• Mediation: A neutral third-party mediator will be appointed to settle the matter.
• Arbitration: If mediation fails, arbitration proceedings will be conducted as per applicable laws.

AutoFixers is committed to resolving disputes in a fair, transparent, and efficient manner. In case of any disagreements arising from the use of our services, customers are encouraged to contact our customer support team as the first step toward resolution. Our support team will work diligently to investigate the matter, communicate with all relevant parties, and attempt to provide a satisfactory resolution.

If the issue cannot be resolved amicably through customer support, the dispute shall be escalated through the following formal mechanisms:

Mediation: A neutral third-party mediator, mutually agreed upon by both parties, will be appointed to facilitate discussions and seek a fair resolution. Mediation provides an opportunity for both parties to present their concerns and reach a mutually acceptable agreement without legal proceedings.

Arbitration: If mediation does not lead to a resolution, the matter shall be referred to binding arbitration. The arbitration proceedings will be conducted in accordance with the applicable arbitration laws and regulations of the jurisdiction governing these Terms and Conditions. The arbitrator’s decision shall be final and binding on both parties, with limited rights to appeal as per the law.

Legal Action: In rare cases where arbitration is not feasible or enforceable, customers may have the option to pursue legal action in accordance with the governing law specified in these Terms and Conditions. However, both parties agree to exhaust all alternative dispute resolution methods before resorting to litigation.

By using AutoFixers services, customers agree to participate in good faith in the dispute resolution process and to abide by the outcomes of mediation or arbitration, as applicable.

7.2 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction]. The governing law ensures that all legal matters related to the use of AutoFixers services are interpreted and enforced based on the applicable local laws and legal framework.

8. Amendments and Updates

AutoFixers reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services after updates indicates acceptance of the revised terms. Users are encouraged to review these terms periodically.

Last Updated : 03-04-2025