Privacy Policy

• Personal Information: When you register, book a service, or contact us, we may collect personal details such as your name, email address, phone number, billing address, and vehicle details (brand, model, registration number, etc.).
• Payment Information: If you make payments through our platform, we may collect limited payment-related details (processed securely through third-party payment gateways : Autofixers.in does not store your full card/banking details).
• Usage Data: We may collect information about how you interact with our website, such as pages visited, time spent, referral sources, and device/browser information.
• Cookies & Tracking: Our website may use cookies, pixels, and similar technologies to improve user experience, analyze traffic, and personalize content and ads.
• Third-Party Data: We may receive information from third parties (e.g., service providers, partners, or marketing platforms) to enhance our Services.

• To Provide Services: We use your information to process bookings, match you with relevant garages/mechanics, and deliver requested automotive services.
• To Improve User Experience: Usage data helps us enhance our website performance, optimize navigation, and personalize your overall experience.
• To Communicate with You: We may contact you with booking confirmations, service updates, reminders, promotional offers, or customer support messages.
• To Process Payments: Limited financial information is used for payment processing, refunds, and fraud prevention (handled securely via third-party payment gateways).
• To Ensure Safety & Compliance: We may use your data to prevent unauthorized access, fraud, or illegal activities and comply with applicable legal and regulatory requirements.
• For Marketing & Promotions: With your consent, we may use your details to send you newsletters, promotional campaigns, or service recommendations tailored to your preferences.

• With Service Providers: We share necessary booking and vehicle details with garages, mechanics, and automotive service providers (“Vendors”) so they can fulfill your requested services.
• With Payment Gateways: Payment-related details are shared with trusted third-party gateways for secure transactions. Autofixers.in does not store your full payment credentials.
• With Third-Party Tools: We may share limited data with analytics, advertising, and cloud hosting providers to help improve our Services.
• For Legal Compliance: We may disclose your information if required by law, regulation, or government request, or to protect our rights, safety, and property.
• In Case of Business Transfers: If Autofixers.in undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.
• No Unauthorised Selling: We do not sell, rent, or trade your personal information to third parties for commercial purposes without your explicit consent.

• Secure Storage: We implement industry-standard security measures such as encryption, firewalls, and secure servers to protect your personal data from unauthorized access.
• Restricted Access: Only authorized employees, contractors, and service providers who require access to perform their job duties are permitted to handle your data.
• Payment Protection: All transactions are processed through secure third-party payment gateways. We do not store your full credit/debit card information on our servers.
• Regular Monitoring: Our systems are monitored for vulnerabilities, unauthorized access attempts, and potential threats to ensure the ongoing security of your data.
• No Guarantee: While we take significant precautions, no electronic transmission or storage method can be 100% secure. Therefore, we cannot guarantee absolute data security.

• Right to Access: You have the right to request details of the personal data we hold about you.
• Right to Rectification: You may correct or update inaccurate or incomplete personal information at any time.
• Right to Deletion: You can request that we delete your personal data, subject to certain legal and contractual obligations.
• Right to Restrict Processing: You may request that we limit the use of your data in specific situations (e.g., while a complaint is under review).
• Right to Data Portability: You may request a copy of your personal data in a commonly used format to transfer it to another service provider.
• Right to Withdraw Consent: If you previously consented to data collection (e.g., for marketing), you may withdraw this consent at any time.
• Right to Lodge a Complaint: You may file a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

• Use of Cookies: Autofixers.in uses cookies, pixels, and similar tracking technologies to enhance user experience, analyze website traffic, and improve our Services.
• Types of Cookies: These may include essential cookies (for site functionality), performance cookies (to measure usage and performance), and marketing cookies (for personalized ads and promotions).
• Third-Party Cookies: We may allow trusted third-party partners, such as analytics providers and advertisers, to set cookies on your device to collect usage data.
• Managing Cookies: You can choose to accept, reject, or delete cookies through your browser settings. Please note that disabling cookies may impact the functionality of some features of our Services.
• Tracking & Analytics: We may use tools like Google Analytics or similar services to understand website performance and user behavior.

• External Websites: Our website may contain links to third-party websites, apps, or services. These are provided for your convenience but are not under our control.
• No Responsibility: Autofixers.in is not responsible for the content, privacy practices, or policies of these third-party platforms. We encourage you to review their privacy policies before sharing personal data.
• Third-Party Services: We may use external vendors for payment processing, analytics, or advertising. These vendors may collect data directly from you in accordance with their own privacy policies.
• Affiliate & Promotional Links: Clicking on certain promotional or affiliate links may result in cookies being placed on your device for tracking purchases or activities.
• User Discretion: If you choose to interact with any third-party service linked from our platform, you do so at your own risk.

• Retention Period: We retain your personal data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
• Account Information: If you maintain an account with us, your data will be retained for as long as your account remains active, unless you request deletion.
• Booking & Transaction Data: Records of services booked, payments, and invoices may be retained for tax, regulatory, or accounting purposes even after account closure.
• Deleted Data: When you request deletion of your personal data, we will remove it from our active systems, but it may remain in backup archives for a limited period.
• Anonymized Data: We may retain and use aggregated or anonymized data (that cannot identify you) indefinitely for analytical, research, and business purposes.

• Age Restriction: Our Services are not directed toward children under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children.
• Parental Consent: If you are between 13 and 18 years old, you may use our Services only under the supervision of a parent or legal guardian who agrees to these terms.
• Accidental Collection: If we become aware that we have collected personal information from a child without proper consent, we will take immediate steps to delete such data from our records.
• Reporting: Parents or guardians who believe their child has provided personal data to us may contact us to request its deletion.
• Safety First: We strongly encourage parents to educate their children about safe and responsible use of online services.

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request correction or updates to inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to legal or contractual restrictions.
• Restriction of Processing: In certain cases, you may request that we limit how we use your data.
• Data Portability: Where applicable, you may request a copy of your data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If we rely on your consent to process personal data, you can withdraw it at any time.
• Objection: You may object to the processing of your data for marketing or other purposes based on legitimate interests.
• Complaints: You have the right to lodge a complaint with a data protection authority if you believe your rights have been violated.

• Policy Changes: We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons.
• Notification: Any changes will be posted on this page with the “Last Updated” date revised accordingly.
• Significant Updates: For major changes affecting how we process your personal data, we may notify you by email or through a notice on our website prior to the change becoming effective.
• Review Encouraged: We encourage you to review this page regularly to stay informed about how we protect your information.

For products purchased through our platform (e.g., spare parts, accessories, or AMC kits), the following shipping and delivery timelines apply:

• Shipping Time: Products will be shipped within 2 days of order confirmation.
• Delivery Time: Products will be delivered within 3-4 days after shipping.
• Tracking: Once the product is shipped, a tracking link will be shared via email or SMS for real-time updates.

If you have any questions, concerns, or requests regarding this Privacy Policy, Shipping Policy, or our data handling practices, please contact us at:

• Email: support@autofixers.in
• Phone: +91-9718023146
• Address: AutoFixers, Site for, A40/1, Sahibabad Industrial Area Site 4, Sahibabad, Ghaziabad, Uttar Pradesh 201010

We will make every effort to respond to your inquiry within a reasonable timeframe.